Expleo
Client
Industry
Tech
Services
Campaign creative Content Copywriting Customer journeys Social media
expleo.com
Many large organisations are embarking on an SAP transformation journey, because SAP S/4HANA migration needs to happen by 2027. Expleo’s challenge was to demonstrate how their four key services could help CIOs, wherever they are in the world. They came to Craft Words for copywriting that takes you on a journey.
We pitched together with our friends at the design agency Orangery and were chosen because of our experience in the B2B sector, working with brands like Fast Track, Pycom, and HP. Expleo also needed proven copywriting experts to create a campaign framework and apply their strategic positioning and tone of voice to every piece of communication.
Expleo delivers engineering, technology and consulting services to organisations in over 30 regions worldwide. They provide business transformation to improve processes and systems excellence and to future-proof them. Guiding companies to complete SAP S/4HANA migration by 2027 is a pressing challenge, and customers are looking to Expleo to lead the way.
We planned a clear customer journey for Expleo’s clients, positioning Expleo as an expert in SAP S/4HANA. Key to this communication was our idea of the ‘#SAPnav’. Using the language of GPS and satellite navigation became a simple way to explain how Expleo are the trusted authority on navigating complicated journeys with effortless clear and simple instructions
To help position Expleo as the guiding expert, we created a ‘travel guide’ to take clients on the journey to S/4HANA. We created a a free download and a direct mail piece, delivering the top-line benefits of the ‘destination’, with travel alerts along the way.
We also helped to create a journey map – a visual guide to help clients understand where they were on their journey and how, where and when Expleo could help them.
Because we appreciate that some clients prefer to read something they can keep on their desks, we created physical as well as digital campaign assets. We created brochures, two-pagers and Q&As as well as a pitch deck to help sales teams tell the story and enable clients to visualise their own journey.
Our campaign was designed to make the S/4HANA transformation process much more entertaining than work in the B2B sector often can be. As a result, engagement was sky-high, with hundreds of clients internationally choosing Expleo to help them on their transformational journey. Which of course, resulted in a very happy client.
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Everything you could ask for. On brief, on time and always looking to improve the work. Highly recommended. Raul Balreira Digital Project Manager, Tribal Worldwide London
Raul Balreira
Digital Project Manager, Tribal Worldwide London
Very professional and knowledgeable. I had a great experience working with Craft Words organizing communications training for the Digital Impact Alliance. They customized each workshop to our specific needs and industry, and were adaptable as new things came up. Our team had a lot of fun during the sessions and learned new strategies and techniques for writing and presenting. Arielle Diamond Senior Communications Manager, Digital Impact Alliance (DIAL)
Arielle Diamond
Senior Communications Manager, Digital Impact Alliance (DIAL)
Tone of voice and brand challenges resolved via well-crafted words across all channels, to get you and your brand, business or organisation wherever you wish to go. Liam Morgan Cogs
Liam Morgan
Cogs
Reliably supported our product teams with great copy, but also essential in setting up foundations for voice & tone and other content guidelines. Hertje Brodersen Head of Design ∙ Experience Strategist, Zalando
Hertje Brodersen
Head of Design ∙ Experience Strategist, Zalando
Paul knows his audience. One of his sayings has become a team mantra – ‘Your audience always has an opinion. Start there.’ Anita Stubenrauch Author of Apple's Credo
Anita Stubenrauch
Author of Apple's Credo
We recommend Craft Words to anyone who wants to find their voice and put personality to a brand. Simon Croft Founder and CD, Orangery
Simon Croft
Founder and CD, Orangery
Paul is a true wordsmith. He is never satisfied with ‘good enough.’ It was a pleasure to work with—and be inspired by—someone constantly seeking experts and experiences to hone his craft. Anita Stubenrauch Senior Content Manager, Apple
Senior Content Manager, Apple
Paul is one of the most insightful writers I’ve worked with. He’s a strong and proactive creative whose infectious enthusiasm and forethought have driven many global campaigns to success. I couldn’t recommend Paul more highly. David Clarke Executive Creative Director, Huge
David Clarke
Executive Creative Director, Huge
Straight away, we saw Craft’s work ethic and can-do attitude. There have been many big projects where we needed support and this took a lot of weight off our shoulders and meant we could concentrate on more strategic decisions driving the projects. Andrew Penfold Digital & Content Marketing Manager, Security & Safety Things
Andrew Penfold
Digital & Content Marketing Manager, Security & Safety Things
Paul just gets it. He elevates content to the next level. He’s a talented writer, creative and a very clever communicator. And he’s great to work with – hard working, passionate and extremely humble. Anna Murphy Content Manager, PepsiCo
Anna Murphy
Content Manager, PepsiCo
Paul exemplifies the best elements in a writer: he’s constantly looking for inspiration, and maintains a childlike sense of wonder for new things. His appetite for all things literary is humbling and he’s the nicest guy you’ll ever meet. Ben Oliver Vice President, Creative and Original Content at RFRSH Entertainment / Blast Pro Series / Astralis / Origen
Ben Oliver
Vice President, Creative and Original Content at RFRSH Entertainment / Blast Pro Series / Astralis / Origen
Craft Words patiently worked with us to have a deep understanding of our history, our purpose, our values, our successes and failures. They then translated that work into authentic stories and positioning which truly reflect who we are. We are very grateful to work with them. Alex Olmedo Co-Founder, Fast-Track
Alex Olmedo
Co-Founder, Fast-Track
It was a pleasure to work with Paul. His great collaborative mindset and professionalism push the deliverable to the next level. He’s a great content strategist, writer and thinker who asks insightful questions to push the design. I’ve never worked with a writer who influences design so much. Seisho Manabe Director, Frog Design
Seisho Manabe
Director, Frog Design
Really friendly, talented and experienced copywriters. We’ve worked together on several projects for Nike EMEA and Global - extremely easy to collaborate with. Jorge Cumbre Unseen
Jorge Cumbre
Unseen
All our projects start with a conversation. Maybe you’re not entirely sure what you need, that’s fine, we’re happy to explore it with you.